Delivery Options

	Small Parcel For small orders	Standard	Express	AM / Saturday
Despatch time	Order before 3pm for same day despatch	Order before 3pm for same day despatch	Order before 3pm for same day despatch	Order before 3pm for same day despatch
Delivery duration	2-3 working days	2-3 working days	Next working day	Pre-noon or Saturday (all day)
Free delivery	Spend over £125 +VAT	Spend over £125 +VAT	—	—
Delivery cost	£7.95 +VAT £9.54 inc. VAT	£8.95 +VAT £10.74 inc. VAT	£10.00 +VAT £12.00 inc. VAT	From £15.00 +VAT £18.00 inc. VAT

Destination	Delivery duration	Delivery price
Highlands	2-3 working days	from £21 +VAT
Channel Islands	2-3 working days	from £23 +VAT
Northern Ireland	3-4 working days	from £25 +VAT

OUR DELIVERY CHARGES and UPGRADE OPTIONS

FREE standard delivery for orders over £125.00 ex VAT (£150.00 inc VAT) for UK mainland customers, excluding Scottish Highlands.
Next Day or Pre Noon options are available as an upgrade to our standard 2-3 day delivery service - full details below. Order cut-off time for next day option is 3pm.
Your delivery options will be calculated and presented at the Checkout depending on the goods ordered and your location.
Large orders that are subject to pallet deliveries have a cut-off time of 12pm
Oversized items maybe be subject to surcharges depending on the service type

More information about Delivery Options

We deliver throughout the UK and Europe and our website automatically calculates the available options once you reach the Checkout and enter your delivery address.
EU business shipments: You must enter your VAT number in the checkout failure to do so will mean you will be charged UK VAT. Our incoterms are DAP this means you will pay import VAT and any duty or additional costs. Note the minimum order value must be equal to or greater than £150.00
We use reliable delivery partners and we keep you informed by email or SMS when to expect your goods (except when sent by post).
Delivery takes place during normal business hours and usually the courier will require a signature. We give you the option to deliver to an alternative delivery address for your convenience. Delivery at weekends is only possible by special arrangement – please call.
Oversize products may incur higher delivery charges and are not available for shipment overseas. Oversize products are identified on the relevant product page (under the Delivery and Returns tab).

Frequently asked questions about delivery

Do I qualify for Free delivery?

Free standard delivery is offered to online customers who place orders via this website for goods to the value of £125.00 + VAT with delivery to a single UK Zone 1 destination.
The offer is not available for customers in other delivery zones. It is available to account customers and reseller customers who place orders online.

How long does delivery take?

Standard and Small Parcel delivery to all UK Zones normally takes 2-3 days.
For UK Zone 1 we offer upgrade options to Next Day and Pre Noon.
‘Days’ means business days, excluding weekends and bank holidays.

Do you offer next day or same day delivery?

We offer Next Day upgrades to all post codes in UK Zone 1 (see map). Please note the cut-off time for next day orders is 3.00 pm.
Unfortunately, we are not able to offer a next day service to Northern Ireland, Scottish Highlands or offshore islands. Delivery to these locations takes 2-3 days.
We do not offer a Same Day delivery service but you may call to arrange collection from our warehouse (accessible from Southampton or Portsmouth).

Can you deliver pre 9am/10am or on Saturdays?

In certain cases we can arrange special delivery at extra cost, but you will need to contact us.
If you require a Saturday delivery or other timed delivery please call during office hours on 01489 896999. The surcharge depends on the goods ordered - we will be pleased to advise.

What is the cut-off time for same day despatch?

Please order by 3.00 pm if you wish to select a 'next day' option. Orders placed after 3pm are treated as being placed the following business day.
Call us if time is critical and you just missed the cut-off time for next day delivery – we will help if we can.

What time will my goods arrive?

By courier – generally anytime between 9am and 5pm (unless Pre Noon is selected).
If you have restricted delivery hours please indicate this under Special Delivery Requests at the Checkout. Our delivery partners do their best to comply with reasonable requests but limited opening times can occasionally result in delays receiving your goods.

Is delivery trackable and guaranteed?

Delivery is trackable and you will be sent a link by email or SMS if you enter a mobile number at the checkout. Normally order tracking gives you the facility to check on progress and re-arrange delivery, if necessary.
We use reliable delivery partners with a very high success rate of delivering on the day they promise. Exceptionally, if an unexpected problem occurs and a next day delivery fails to arrive, we will refund your delivery charge.
Please DO NOT request delivery to unoccupied premises or to a business which is closed. In such circumstances re-delivery costs are chargeable.

Is a signature required on delivery?

At the Checkout we provide a space for Special delivery requests. Please use this box for brief requests such as ‘We open at 11am’ or ‘If out leave next door’.
The person signing for the goods should check the number of packages delivered corresponds to the number stated on the parcel labels. Occasionally parcels get separated in transit and get delivered at different times. Please only sign for the number of boxes delivered.

What happens if I’m out when you try to deliver?

If you are unavailable, the courier may leave a card to let you know they have tried to deliver to you. Please contact them as soon as possible to rearrange delivery.
For pallet deliveries you will need you to be there - we will contact you in advance to confirm the delivery date. If you miss a pallet delivery extra charges may apply.
Goods are packed in strong cardboard boxes which must be kept completely dry, in case anything needs to be returned.

What if goods don’t arrive as notified?

If your goods do not arrive within a day of the delivery date notified to you by text or email, please use the courier’s tracking service or get in touch with us.
Sometimes goods have in fact been delivered but the person expecting the goods has not been informed by whoever took delivery. Kindly check before calling.
If delivery was attempted or there was an unforeseen problem, goods can get returned to us after being held at the delivery depot for a short time. To avoid this, we advise timely action so that re-delivery can be arranged while the goods are still in your area.

What if something is wrong with the order?

Upon delivery please inspect the boxes for evident damage in transit and if practical notify the driver before accepting the goods.
Unpack and check the order within 7 days and let us know if there are any packing errors, shortages or breakages so we can put things right. Simply call us or email. If there is damage we normally ask for a photo.
If the goods are as ordered but not what you expected it is essential that they are not assembled or used. To be returned goods must be in their original packaging which should be intact and should not be written on.

Are all your products in stock for immediate despatch?

We hold substantial stocks in three adjacent warehouse units. However, a few products are produced to special order and delivery will take longer – if applicable this will be shown on the relevant product page (under Delivery and Returns tab).
The stock levels shown on this website are as accurate as possible but very occasionally discrepancies can occur. We will advise you as soon as possible if there is a problem and do our best to find an acceptable solution.
When goods are out of stock they can be pre-ordered. We will keep you informed about anticipated delivery and you will retain the option to cancel the order and get a full refund if you cannot wait.

Is my order eligible for economy delivery or small parcel rates?

For small UK orders weighing up to 1kg and with value up to £25 we offer an economy delivery option. This option is offered at the Checkout for eligible orders (not available for bulky or fragile items).
For UK orders up to 4kg which fit in a single box we offer a reduced cost small parcel delivery service. The cost depends on the Zone (see appropriate table) and a next day upgrade option is available for UK Zone 1 addresses.
Our website shipping options are programmed to offer low cost shipping options when possible. You don't have to work out weights etc. as our systems calculates this information automatically.

How do you define each delivery zone?

Delivery zones are defined by country first and then by post code. Please refer to tables for the exact post codes which correspond to UK Zones 2-4.
Exact shipping charges and delivery options are only displayed when you reach the Checkout, after your delivery address has been entered on our system.

Why does delivery to Northern Scotland cost more?

Deliveries to some areas of Scotland (UK Zone 2) incur a higher delivery charge. Rates are set by Scottish delivery depots whose drivers may have to travel greater distances to deliver parcels, compared with more densely populated parts of the UK.
Couriers commonly refer to the areas where higher delivery costs apply as 'Scottish Highlands' but the delivery charge is actually defined only by the Post Code of the delivery address.

Which countries do you deliver to?

We deliver to almost all European countries. Shipping costs vary according to Area (we group countries into one of 5 Europe Areas).
The delivery cost is calculated at the Checkout based on the overall weight of the order. The prices shown on the table apply to the first weight band (normally up to 10kg).
Products classed by us as ‘Oversize’ cannot be purchased for export via our online shop and are not generally suitable for shipping overseas. If no shipping options are displayed in the Checkout this is likely to be the reason.
We do not list countries outside Europe and orders to other countries cannot be placed via our online shop. A limited number of our products can be exported worldwide so please contact us with your specific enquiry.

Is VAT exempt on export orders?

To qualify for VAT exempt supply to EU countries outside United Kingdom you must enter a valid EU VAT number registered to your business at the Checkout. Once validated and checked against your business address VAT will be removed (this is an almost instant process).
VAT is not chargeable for goods ordered from and delivered to the Channel Islands.
In all other cases VAT is charged on goods and services (including delivery) as required by UK law.